1. Information we collect

We collect information from you in the following ways:

• Information you provide to us: We collect information that you voluntarily provide to us when you use the Site, such as your name, email address, phone number, postal address, and the shipment or product details and messages you send us through our contact, quote request, and newsletter sign-up forms.

• Information we collect automatically: When you use the Site, we may collect certain information about your device and your use of the Site, such as your IP address, browser type, operating system, and the pages you visit. We may also collect information about your location if you allow us to do so.

2. How we use your information

We may use the information we collect from you in the following ways:

• To provide the services and features offered on the Site: We may use your information to operate, maintain, and improve the Site and to provide the services and features you request.

• To communicate with you: We may use your information to communicate with you about the Site or to send you updates or newsletters.

• To personalize your experience: We may use your information to personalize your experience on the Site and to show you content that we think may be of interest to you.

• For research and analytics: We may use your information for research and analytics purposes to understand how users interact with the Site and to improve the Site.

3. Sharing your information

We may share your information in the following ways:

• With service providers: We may share your information with service providers who perform services on our behalf, such as hosting and maintenance, email delivery, spam protection, and analytics. For example, we use Google Analytics to understand how visitors use the Site, which means information such as the pages you visit, your approximate location, and your device and browser details is sent to Google. If you accept cookies, Google Analytics also sets cookies in your browser. If you decline, Google Analytics receives only limited signals without cookies, such as that a page was viewed and your general device and browser details. We also use CleanTalk to filter spam and block malicious activity, so your IP address, browser details, and the content you submit through our forms may be sent to CleanTalk for that purpose. The map on our Contact and Get a Quote pages is provided by Google, which may collect information such as your IP address when the map loads.

• With third parties: We may share your information with third parties in connection with a corporate transaction, such as a merger or acquisition.

• As required by law: We may disclose your information if we are required to do so by law, such as in response to a subpoena or court order.

4. Your choices

You have the following choices regarding the information we collect and how we use it:

• Opting out of communications: You may opt-out of receiving communications from us by following the unsubscribe instructions provided in the communication.

• Changing your preferences: You may change your preferences for receiving communications from us at any time by contacting us using the contact information provided below.

• Controlling your location data: You may be able to control the location data we collect from your device by adjusting the settings on your device.

5. Data security

We have implemented appropriate technical and organizational measures to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data retention

We will retain your information for as long as necessary to fulfil the purposes outlined in this Policy unless a more extended retention period is required or permitted by law. The specific retention period will depend on the type of information and the reason it was collected.

For example, if you send us an enquiry or request a quote, we will keep your details and our correspondence for as long as needed to respond to you, provide the services you requested, and keep records of our dealings with you. If you ask us to delete your information, we will remove it from our active systems, but may retain some information in our backup and archival copies, or where we need it for legal purposes or to prevent fraud.

We may also retain certain information to comply with legal obligations, such as retaining information for tax or accounting purposes. In these cases, the information will be retained for the minimum period required by law.

In general, we will try to delete your personal information when it is no longer needed, but please note that we may need to retain some information for legitimate business or legal purposes. If you have any questions about the specific retention period for your personal information, please contact us.

7. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will delete that information as soon as possible.

8. International users

The Site is operated from the United States and is available to visitors worldwide. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located, and our central database is operated. By using the Site, you consent to the transfer of your information to the United States.

9. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review the Policy whenever you access the Site to stay informed about our information practices and the choices available to you.

10. Contact us

If you have any questions about this Policy or our information practices, please get in touch with us at in**@**************go.com, call us on +1 (443) 682-8714, or write to us at 6400 Frankford Avenue, Plot 7, Baltimore, Maryland 21206. For information about cookies, please see our Cookie Policy.